| Policies & Shipping Information |
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Shipping costs
are as follows: *Please
Note: All Canadian orders will have a $2.00 surcharge added to the
order and all International Orders will incur additional
shipping charges depending upon location. Designer Duds
for Dogs will contact you via email with the amount of
additional shipping charges. Canceling Orders Returns/Exchanges You must notify us by e-mail within 30 days of receiving your order if you wish to make a return. Failure to notify us within a 30 day (calendar days not working days) period will result in refusal of your return. *We will not refund the cost of shipping or handling, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. If you return items in used condition, you will be responsible for the cost to have them shipped back to you. Returns will not be accepted without a Return Merchandise Authorization number. Once you notify us via e-mail, you will be issued a RMA # which must be written on the outside of the package you send to us. Once you receive this number, you have seven days to return the item/s to us. Original manufacturers packaging MUST be shipped back with an outside carton; do not return items in only the original manufacturers packaging. Any packages received without the appropriate RMA # written on the outside, or received after 30 days (calendar days not working days), will be returned to sender. It is recommended that you insure the package for delivery back to us and use delivery confirmation for tracking purposes. We cannot be responsible for packages that we do not receive or arrive damaged, due to shipping. Allow 2 weeks for returns to be processed. All authorized returns that meet above terms will result in a refund to the credit card used for the original purchase, or store credit. On the packing receipt, please let us know the reason for the return. *Returns for store credit must meet the above terms. All clearance sales are final, no returns / exchanges will be accepted on any clearance merchandise. Exchanges |
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Designer Duds for Dogs ships within 24 - 72 hours of order on normal business days. Weekend and holiday orders will ship on the next business day after Sunday or holiday.
We use 2CheckOut for our primary online payment provider but we also offer the option of using PayPal at final checkout. Click logos to find out how! |
